EXCHANGE POLICY

At Indeco Homes, our customers are our first priority. Our customer care team is available to assist you at every step if you wish to exchange your purchased item.

Valid Days of Exchange

• Items purchased online can be exchanged within 10 days of delivery.

• Proof of purchase is required.

• Customers opting for an online exchange must bear the courier charges for the exchange shipment.

Proof of Purchase

• A purchase receipt or

• Online order confirmation email.

Conditions for Exchange

An article is eligible for exchange if:

• It is unused.
  

• Packaging is in its original condition.

• The original invoice is provided.

• A valid reason is stated (e.g., defective item, wrong size, incorrect article).

Change of Mind / Expectations

Indeco Homes does not accommodate exchanges based on change of mind or unmet personal expectations.
Exchanges are only processed for valid, approved reasons such as incorrect, defective, or wrongly sized items.

Color Variation or Product Feel Disclaimer

Please note that the colors of products shown in images may differ from the actual item due to photographic lighting, screen resolution, device settings, and image editing.

If you are particular about the exact shade or color tone, you may request unedited mobile close-up images from our customer care team before placing your order.

Additionally, if you are particular about the hand feel, texture, or material quality, our customer care representatives are available to guide you and provide detailed product information to ensure clarity and satisfaction prior to purchase.

Online Exchange Process

• The exchange process typically requires 10–15 days after verification.

Items Not Eligible for Exchange

• Items purchased on discount or sale are not eligible.

• For sale orders, exchanges will only be provided for valid reasons and may take longer than usual.

METHOD OF EXCHANGE

1. Exchange Approval
   The company will confirm and approve the exchange request after reviewing the customer’s reason for exchange and verifying eligibility.

2. Customer Dispatches the Item
   The customer must send the product back to Indeco Homes through a reliable courier service and provide a valid tracking number as proof of dispatch.

3. Inspection Upon Receipt
   Once the item is received, the company will verify that it is in the same original condition in which it was delivered, including unused status, intact tags, and original packaging.

4. Issuance of Exchange Coupon
   After successful inspection, an exchange coupon equivalent to the product price will be issued to the customer. This coupon can be used for any future purchase on the Indeco Homes online store.

RETURN POLICY

Indeco Homes does not offer returns.
However, you may request an exchange according to the Exchange Policy above.

Refund Policy

• Refunds are not issued in cash.

• Customers will receive a coupon of equal value, valid for the online store only.

• Coupons may be used immediately or in the future.

• Please review the coupon details carefully.

ORDER CANCELLATION

• Customers may cancel their order at any time before the order has been processed.

• Once shipped, a shipping confirmation email and SMS (with COD amount and tracking ID) will be sent. After delivery, the Exchange Policy applies.

Order Cancellation by Indeco Homes

Indeco Homes reserves the right to cancel orders due to:

• Out-of-stock items

• Pricing errors

• Customers with a history of problematic or abusive order behavior, including repeated refusals, misuse of exchange policies, or any conduct that violates our service guidelines. In such cases, Indeco Homes may refuse or cancel future orders to protect service integrity.